Locations: (Bay Area, Chicago, Houston, National Capital Region, New York, Twin Cities)
Employment type: Full-time Exempt
Reports to: VP of Technology


Genesys Works is a nonprofit organization that trains and employs high school seniors to perform professional services for major corporations. Our mission is to transform the lives of disadvantaged high school students through skills training, meaningful internships, and impactful relationships.

Focus of Position

As the IT Systems Analyst, you will play a key role in Genesys Works’ growth and success. You will be a key member of team that enables Genesys Works to maximize individual, team and organizational productivity and address business requirements through the effective implementation, management, and use of technology. As a member of the National team, you will directly contribute to the company’s overall direction and success by ensuring that the organization meets or exceeds the agreed upon Service Level Agreement (SLA).

Key Responsibilities

  • Perform day-to-day operational tasks via a ticketing system to meet the technology needs of staff and students
  • Implement and enhance systems integrations and automations
  • Interface with business groups and translate business requirements into technical requirements
  • Maintain and improve systems security and performance
  • Assist in documentation of systems and technical processes
  • Review, investigate, and resolve software and hardware issues within the targeted SLA
  • Implement and administer technical features and processes to support major seasonal projects in the annual cycles of various business groups



  • High integrity and commitment to Genesys Works’ mission, vision and values
  • Minimum 1-2 years of experience in IT Analyst or Systems Specialist role
  • Proven ability to translate business requirements into technical solutions
  • Experience with some or all of the following or similar cloud platforms: Salesforce, Office365/Exchange, Microsoft Azure, Box (as enterprise DMS), NetSuite, and Form Assembly
  • Ability to work independently while simultaneously maintaining a team focus
  • Strong sense of accountability and ownership for work
  • Ability to problem-solve and handle technology crisis situations
  • Proven ability to be flexible and adaptable in a dynamic environment
  • Service-driven mindset with the ability to effectively operate in an SLA
  • Familiarity with iterative, Agile-like development environment


Technical Skills Preferred:

  • Salesforce administration
  • Pardot administration, or experience with similar marketing automation platforms
  • Ability to integrate cloud-based systems with Workato or other similar iPaaS platforms
  • Microsoft Office365, Azure, Exchange
  • JavaScript for front-end web development
  • PHP, Java, or other strongly typed object-oriented programming languages
  • Basic PC hardware troubleshooting and repair


Essential Characteristics


Entrepreneurial Spirit Owning your role within Genesys Works and ongoing focus on improvements in efficiency and effectiveness
Dependability Being reliable, responsible, and fulfilling obligations
Adaptability/Flexibility Being open to change and to considerable variety in the workplace
Attention to Detail Being careful about every detail and thorough in completing work tasks
Stress Tolerance Accepting constructive criticism and dealing calmly and effectively with high stress situations
Self-Control Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations
Integrity Being honest and ethical
Service Orientation Actively looking for ways to help people
Interacting with Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Interpersonal Skills

Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others and maintaining them over time.
Training and Teaching Others Identifying the educational requirements of others (adapting as necessary) and teaching or instructing others
Effective persuader Ability to listen and adapt message(s) to multiple audiences to persuade these audiences to perform requested actions
Oral communication Communicating information and ideas in speaking so others will understand
Written Communication Communicating information and ideas in writing so others will understand


Physical Requirements

Including, but not limited to standing and sitting for long periods of time; speaking loudly and clearly; seeing and hearing things both near and far away; and reaching, stooping, kneeling, and fine-finger and hand manipulation in use of a computer, chalkboard, dry erase board, or projector. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Requests for reasonable accommodations should be sent to National Human Resources.