Program Coordinator Job Description

Genesys Works is looking for enthusiastic individuals who can lead, motivate, supervise and mentor youth in a manner that helps transform promising high school students into workforce-ready young professionals. Qualified individuals will also have the confidence, along with professional and organizational skills, to manage and build relationships with the corporate clients who employ our students. The Program Coordinator is responsible for implementing the Genesys Works core model with students and managing supporting relationships with student’s supervisors and school representatives. The ideal Program Coordinator demonstrates heart, humor and a commitment to our youth development mission.

Genesys Works is a nonprofit organization that trains and employs high school seniors to perform professional services for major corporations. Our mission is to provide pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships.

• Work one-on-one with students to develop trusting relationships through mentoring and coaching throughout the program, facilitating long-term individual and program success;
• Develop and manage relationships with corporate client supervisors and school administrators related to cohort of interns to ensure delivery of exceptional service and that any client or student issues in the workplace are dealt with quickly and effectively;
• Lead bi-monthly team meetings of Genesys Works’ students during the school year to assist them in choosing a career path, applying to colleges, and securing financial aid;
• Teach professional skills curriculum to students during eight-week summer training program;
• Monitor summer training performance and provide input on internship readiness;
• Maintain metrics and student benchmarks throughout the program to measure and assure student success in training, in the workplace, and in developing a path to college and career success;
• Actively monitor student intern performance in the workplace and deliver student feedback based on overall performance;
• Coach interns on how to successfully balance school, work, and life during internship;
• Recruit, interview, and select students through visits to partner schools and presentation;
• Support Executive Director in maintaining relationships with companies over time and leveraging those relationships for internship position renewal and growth;
• Opportunities to assist with initiatives in areas including, but not limited to, communications, fundraising, partner recruitment, curriculum development, student recruitment, and alumni programming.

We seek candidates who believe deeply in our organization’s mission, who thrive in an entrepreneurial and dynamic work environment, who have a passion for collaboration and teamwork, and who demonstrate a record of achievement in previous activities.

Qualified candidates will possess:

• Effective oral and written communication skills;
• Professional demeanor with at least 3+ years’ professional work experience in business, education, or workforce development, including demonstrated experience working with youth in underserved communities;
• Strong presence and leadership in instructional or group setting;
• Ability to manage a cohort of up to 30 students;
• Ability to work independently while simultaneously maintaining a team focus;
• Strong sense of accountability for both student achievement and personal development;
• Ability to problem-solve and manage complex student situations;
• Ability to relate to and work with diverse populations in a variety of settings;
• Technically proficient with computers and databases;
• Ability to work a flexible schedule, including some evenings and occasional weekends;
• Must pass a criminal background check;
• Four-year college degree required, all majors considered.

Managing of Relationships (~70%)
· Students
· Corporate Partners
· School Partners

Measurement and Systems (~10%)
· Student Measurement and Tracking

Training (~10%)
· Leading and facilitating Genesys Works curriculum

Other (~10%)
· Cross-functional initiatives

By fulfilling these core competencies, the program coordinator serves as a role model for students and staff.

Action-Oriented
Enjoys working hard; is action-oriented and full of energy for the things s/he sees as challenging; not fearful of acting; seizes more opportunities than others.

Caring about direct reports (i.e. students)
Interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effort.

Composure
Remains cool and calm under pressure; does not become easily defensive or irritated when times are tough; is considered professionally mature; can be counted on to hold things together during tough times; appropriately manages stress; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Dealing w/Ambiguity
Effectively copes with change; can comfortably shift gears; when necessary, can decide and act without having the total picture; handles risk and uncertainty with ease.

Interpersonal Savvy
Relates well to all kinds of people up, down, and sideways, both internal and external to the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.

Managing Diversity
Manages all people equitably; deals effectively with all races, nationalities, disabilities, religions, ages, and genders; supports equal and fair treatment and opportunity for all.

Motivating Others
Creates a climate in which people want to do their best; seeks to get the best from others; makes each individual feel his/her work is important; is someone people likes working with.

Perseverance
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the fact of resistance or setbacks.

Presentation Skills
Effectively presents information in a variety of settings (1:1, small and large groups with peers, direct reports, or bosses); commands attention and can manage group processes during the presentation.

Problem-Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn’t stop at the first answer.

Time Management
Uses his/her time effectively and efficiently; values time of self and others; concentrates his/her efforts on the most important priorities; gets more done in less time than others; can attend to a broad range of activities.

Physical Requirements
Including, but not limited to standing and sitting for long periods of time; speaking loudly and clearly; seeing and hearing things both near and far away; and reaching, stooping, kneeling, and fine-finger and hand manipulation in use of a computer, chalkboard, dry erase board, or projector. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Employee may be required to walk for long distances at partner schools, corporations, or other relevant sites. Most work environments are climate-controlled, open space floor plans. Requests for reasonable accommodations should be sent to National Human Resources.

EEO Statement
Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable and inclusive environment for all employees. Employment decisions at Genesys Works are based on organizational needs, job requirements, and individual qualifications without regard to age, race, ethnicity, national origin, religion, marital status, sex, gender identity, sexual orientation, veteran or disability status, or any other status protected under federal, state, or local laws, except where a bona fide occupational qualification exists. Genesys Works will not tolerate discrimination or harassment of any kind based on any these characteristics. We believe that diversity, equity, and inclusion among our staff and corporate partners are essential to successfully executing our organizational mission. As such, we seek to recruit, support, develop, and retain high caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve.

Compensation
In our quest to be a nonprofit employer of choice, we offer:
• Competitive compensation commensurate with experience and qualifications
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous time off to include vacation, wellness, and (10) company paid holidays
• 403(b) retirement savings plan with company match
• Transportation allowance
• Flexible work arrangements
• Fun company-sponsored events and celebrations to honor our students and staff

How to Apply

Click on the apply button below to submit your application, including resume and cover letter detailing your interest in Genesys Works and how your background aligns with the job requirements.