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Texas Children’s Hospital Case Study
CASE STUDIES

Background

Texas Children’s Hospital in Houston ranks 4th nationally among all children’s hospitals according to U.S. News and World Report. This top-ranked organization leads its peers in patient care, but they are also leading in other important areas.

Texas Children’s Hospital cares about offering internships to young people, and they have partnered with Genesys Works for seven years to do just that. From treating newborns in critical condition to mentoring high school seniors on the path to a professional career, they are in the business of brightening the future for youth in need.

Over the years, the hospital has refined a unique approach involving three distinct rotations for Genesys Works interns during their year-long internship. In each rotation, interns work with a new team and under new managers, engaging with different departments and different work styles.

This tactic allows Genesys Works interns to maximize their time at Texas Children’s and discover what roles within an IT Department interest them the most. Some of their rotations include: accounts management, building activation, Epic training (the hospital’s electronic medical record), telecommunications and departmental operations.

Meet Emerance Umutoni

Emerance is a class of 2017 graduate from Margaret Long Wisdom High School in West Houston. Four years before, she was living in Rwanda, surrounded by poverty and crime. She left her home and entered the United States as a refugee with her mom and three older sisters.

Once she arrived, she needed to learn English and navigate a new education system. Some of her classmates were wearing suits and interviewing for an internship program. Throughout their senior year, they dressed differently – professionally – and she noticed. So, Emerance decided she wanted to join the Genesys Works program and positively impact her future.

Emerance recently sat at her desk at Texas Children’s Hospital in the Texas Medical Center in Houston with a big smile on her face. “I’ve already been accepted to Texas A&M and the University of Texas,” she said. Emerance was excited to share the news with Mary, her supervisor.

“Emerance is a fantastic intern who has brought lots of strengths and is never afraid to ask questions,” Mary said. “One of the greatest benefits to come out of the internship for me is seeing her growth and her confidence level increase.”

Emerance really immersed herself in Texas Children’s pager management system: assigning new pagers, updating emergency contact information and ensuring the system remained up-to-date. She was instrumental in getting that vital information updated.