Systems Administrator

As the Systems Administrator, you will play a key role in Genesys Works’ growth and success. You will be a key member of the Technology Team that enables Genesys Works to maximize individual, team, and organizational productivity and address business requirements through the effective implementation, management, and use of technology. As a member of the National team, you will directly contribute to the organization’s overall direction and success by working closely with sites and departments across the organization to support new and ongoing organizational initiatives.


GenesysWorks is a national social enterprise sparking sustainable futures for high school students in underserved communities. By providing rising seniors skills training, meaningful work experiences, and connections to professional networks, we are helping young adults onto a path to economic self-sufficiency and a lifetime of career success. Currently, in 6 cities across the country, we are positioning ourselves for future growth and impact.

Key Responsibilities

  • Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural models
  • Apply professional-level technical skill and judgment to provide non-routine technical support for production operations to drive optimal performance, reliability, redundancy, and scale
  • Document and thoroughly understand the application architecture and system configuration across platforms
  • Implement and administer technical features and processes to support major seasonal projects in the annual cycles of various business groups
  • Perform day-to-day operational tasks via a ticketing system to meet the technology needs of both staff and students
  • Map out and understand the flow of data between administered systems highlighting opportunities for optimization and areas that challenge data integrity (timeliness, accuracy, and availability)
  • Participate in the development of information technology and infrastructure projects

Breakdown of Responsibilities

  • Technology Operations (50%)
    • Operational maintenance
    • Resolve tickets
    • Documentation
  • Declarative Programming and Integration (30%)
    • Continuous improvement
    • Quality Assurance
  • Training (10%)
    • Learning and evaluating technologies to solve business challenges
  • Other (10%)
    • To be used where needed to complete objectives and explore new ideas


  • High integrity and commitment to GenesysWorks’ mission, vision, and values
  • Minimum 1-2 years of experience in IT Analyst or Systems Specialist role
  • Proven ability to translate business requirements into technical solutions
  • Experience with some or all of the following or similar cloud platforms: Salesforce, Office365/Exchange, Microsoft Azure, Box (as enterprise DMS), NetSuite, and Form Assembly
  • Ability to work independently while simultaneously maintaining a team focus
  • Strong sense of accountability and ownership for work
  • Ability to problem-solve and handle technology crisis situations
  • Proven ability to be flexible and adaptable in a dynamic environment
  • A service-driven mindset with the ability to effectively operate in an SLA
  • Familiarity with iterative, Agile-like development environment

Technical Skills Preferred

  • Salesforce administration, or experience with similar cloud-based CRM
  • Pardot administration, or experience with similar marketing automation platforms
  • Ability to integrate cloud-based systems with iPaaS platforms
  • Microsoft Office365, Azure, Exchange, GSuite
  • Some experience with OO language (Java, APEX) and scripting language (JavaScript, Ruby)•Basic PC hardware troubleshooting and repair

Essential Characteristics

  • Self-Management
    • Entrepreneurial Spirit: Owning your role within Genesys Works and ongoing focus on improvements in efficiency and effectiveness
    • Dependability: Being reliable, responsible, and fulfilling obligations
    • Adaptability/Flexibility: Being open to change and to considerable variety in the workplace
    • Attention to Detail: Being careful about every detail and thorough in completing a work task
    • Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high stress situations
    • Self-Control: Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations
    • Integrity: Being honest and ethical
    • Service Orientation: Actively looking for ways to help people
    • Interacting with Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
  • Interpersonal Skills
    • Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others and maintaining them over time.
    • Training and Teaching Others: Identifying the educational requirements of others (adapting as necessary) and teaching or instructing others
    • Effective persuader: Ability to listen and adapt message(s) to multiple audiences to persuade these audiences to perform requested actions
    • Oral communication: Communicating information and ideas in speaking so others will understand
    • Written Communication: Communicating information and ideas in writing so others will understand

Physical Requirements

Including, but not limited to standing and sitting for long periods of time; speaking loudly and clearly; seeing and hearing things both near and far away; and reaching, stooping, kneeling, and fine-finger and hand manipulation in use of a computer, chalkboard, dry erase board, or projector. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Requests for reasonable accommodations should be sent to National Human Resources.